01 / REAL-TIME
Live chat
support.
Quick, conversational help for customers while they are already on your website or product.
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Customer support outsourcing
Customer support that moves with you.
Assisthem gives growing businesses a flexible support team for live chat, inbound enquiries, email and extended-hours coverage — built around the way you work.
Human support. Clear processes. No unnecessary complexity.
01 — Services
A support layer that fits.
Start with one channel. Add coverage as your customers and your business grow.
Live chat
02 / INBOUND
Inbound
support.
Trained agents handling customer questions according to your SOPs and escalation rules.
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03 / WRITTEN
Email
support.
Professional, accurate responses that keep your customers moving without the inbox pile-up.
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04 / EXTENDED
After-hours
& 24/7.
Extend your customer-service window without building a full internal operation from day one.
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02 — The Assisthem idea
Your customers don't see your back office.
They only feel the support.
That's why we design around consistency, responsiveness and your process. Assisthem becomes an extension of your operation — not a disconnected vendor at the end of a phone line.
01Dedicated workflow
24/7Coverage option
∞Room to scale
1:1Human conversations
03 — How it works
Simple for you.
Seamless for them.
We learn your product, understand your process, then build support around it.
04
Four steps. One goal: make every customer interaction feel like it belongs inside your business.
01
Understand
We map your customers, products, channels, support hours and escalation paths before the first conversation goes live.
Discovery02
Train
Your SOPs, knowledge base, tone and product context become the foundation of the support workflow.
Knowledge transfer03
Launch
We begin with the agreed channel and coverage model, keeping communication and escalation clear from day one.
Go live04
Improve
Feedback, QA and operational insights help refine the experience as your customers and requirements change.
Continuous improvement04 — The promise
Support should feel effortless.
The best outsourcing experience is the one your customer never notices.
“Clear answers. Quick action. A team that actually knows the process.”
“Your brand stays yours. We simply help more customers experience it.”
05 — Let's talk
Have customers?
We've got them.
Tell us what you're trying to solve. We'll understand the requirement first, then talk about the support model that makes sense.